Filter, slice, and pivot every data point Crescendo collects. Drill into any cell to re-slice the dashboard. Everything below — chat, competitor radar, recommendations — stays in sync.
Sentiment
Star range
Platform
Time range
Search review text
Top themes (1115 unique)
Reputation pulse
BluePearl Pet Hospital — 4.0★ across 896 reviews
Rating, sentiment, volume over time
Last 10
3.90★
Recent cohort
Lifetime
4.00★
All-time
Trend
-0.10
Down
Category × sentiment
Click any cell to drill in — the chart on the left re-slices.
Your line is bold; each competitor is a dashed overlay. Look for spokes where a competitor juts past you — those are the stealable wins, ranked by gap size in the Reputation tab.
Category sentiment vs competitors
Thick teal line = you. Look for spokes where you're noticeably below a competitor — those are stealable wins.
PERSONA BREAKDOWN
Who's actually leaving these reviews
Cohorts derived from review patterns, sorted by share. Each row shows persona size, avg rating, estimated LTV, and churn risk.
Persona matrix — volume vs rating
X-axis: % of reviews · Y-axis: avg rating · Size: review count. Full detail on the Reputation tab.
7 cohorts derived from review patterns — sorted by share. LTV and risk model how much each cohort is worth, and how much you stand to lose if they churn.
The Panicked Emergency Parent22.8% of reviewers 4.6~$2,077 LTVlow risk
The Grateful Specialist Seeker19.6% of reviewers 4.9~$2,761 LTVlow risk
The Wavering Customer17.9% of reviewers 3.5~$1,092 LTVmed risk
The Quietly Satisfied Regular17.7% of reviewers 4.9~$2,648 LTVlow risk
The Price-Shocked Critic9.9% of reviewers 1.4~$365 LTVhigh risk
The Communication-Starved Anxious8.3% of reviewers 1.6~$377 LTVhigh risk
The Compassionate Goodbye Seeker5.8% of reviewers 4.0~$1,195 LTVlow risk
STRATEGIC RECOMMENDATIONS
What we'd build if we ran this business
Five to seven projects, ranked by estimated annual dollar impact. Regenerate any project for a different angle — Crescendo won't repeat what's already in the list.
Projects · ranked by dollar impact
Scope · outcome · why now · expand any card for the full detail
1Growth·$7-10K effort·4-5 weeks
What we'd build
Anxiety-to-Loyalty Client Journey Automation
Personalized communication sequences that convert anxious pet parents into loyal advocates through proactive care.
Expected outcome
Convert the 'Communication-Starved Anxious' persona into positive advocates, targeting 35-40% improvement in repeat visit rates
Why now
Your persona analysis identifies 'Communication-Starved Anxious' as the biggest retention opportunity, and with recent rating trend at -0.1, you need systematic loyalty conversion.
Cost of inaction
Anxious clients who receive poor communication become your loudest detractors. At current 16.2% negative response rate, you're missing 37 opportunities monthly to convert anxiety into advocacy — each converted client worth $2,400+ lifetime value.
~$1.2M/yr lift
2Visibility·$6-8K effort·3-4 weeks
What we'd build
Compassionate Care Content & AI Search Engine
AI-generated content pipeline that positions BluePearl as NYC's most caring emergency vet in search results.
~$889k/yr lift
3Reputation·$10-15K effort·5-6 weeks
What we'd build
AI Communication Intelligence & Response Engine
Custom AI system that analyzes client emotions and generates compassionate, brand-voice responses across all channels.
~$691k/yr lift
4Operations·$8-12K effort·4-5 weeks
What we'd build
Emergency Pricing Transparency & Trust Builder
AI-powered cost estimation tool that provides upfront pricing ranges and builds trust through radical transparency.
~$494k/yr lift
5Operations·$5-8K effort·3-4 weeks
What we'd build
Trust Recovery & Follow-Up Automation Engine
AI-powered system that identifies at-risk clients and deploys personalized trust-rebuilding communications.
~$494k/yr lift
6Intelligence·$8-12K effort·5-6 weeks
What we'd build
Emergency Triage Intelligence Dashboard
Real-time analytics engine that predicts wait times, optimizes triage, and prevents communication breakdowns.