A consolidated read across 387 reviews. Use the sub-tabs to drill into specific lenses.
A consolidated read across 387 reviews. Click any chart to drill in.
Each spoke is a customer-experience pillar. Higher score = bigger problem (0-100).
Each pillar's gap score, mention count, and average sentiment.
8 of 387 reviews (2.1%) mention billing negatively, 12 total mentions. 2% of reviews (8/387) mention billing negatively (avg sentiment -0.34)
Which aspects pull the rating up — and which drag it down. Range −1 to +1.
What customers love about the brand.
What customers warn each other about.
Responding to negative reviews increases consumer trust by 45%.