REPUTATION DASHBOARD · 170 JOHN ST, NEW YORK, NY 10038

Old Mates Pub

A consolidated read across 448 reviews. Use the sub-tabs to drill into specific lenses.

COMPETITOR BENCHMARK

Old Mates Pub vs the field

Side-by-side reputation read against the closest competitors — same category, same geography, same buyer set.

The headline

Old Mates Pub sits in the middle of the pack with a 4.28 rating, lagging behind competitors due to poor communication (-0.75), low professionalism (-0.42), and service quality issues. While it excels in atmosphere (0.875) and location sentiment (0.74), it's significantly outperformed by The Yard's Pub NYC across most service categories and lacks the customer engagement shown by competitors with higher response rates.

Old Mates Pub

You

4.3

/ 5.0 ★

Reviews

467

Response

Old Town Bar

4.4

/ 5.0 ★

Reviews

500

Response

Category sentiment vs competitors

Thick teal line = you. Look for spokes where you're noticeably below a competitor — those are stealable wins.

BUSINESS KPI BENCHMARK

The numbers an owner actually cares about

Estimated revenue, traffic and share of voice — modelled from rating + review-count signals. Directional, not exact, but they translate the audit into the metrics that drive decisions.

Estimated annual revenue

$2,744,092

Gap to leader: $11,268,556

Monthly unique customers

1,557

~18,680/year (review-rate model)

Where you win

Atmosphere

Old Mates Pub has strong atmosphere sentiment (0.875), matching competitors and receiving 22 mentions for 'great atmosphere'

Location

Solid location sentiment (0.74) that's competitive with other establishments

Food Quality Recognition

Receives significant praise for 'quality food' (25 mentions) and 'excellent food' (16 mentions), showing strong food reputation

Where you lose

Customer Service

Poor customer service sentiment (0.48) compared to The Yard's (0.54) and service quality (0.32) significantly lower than The Yard's (0.80)

Professionalism

Negative professionalism sentiment (-0.42) while competitors like The Yard's show positive scores (0.57)

Communication

Worst communication sentiment (-0.75) among all competitors, with 0% response rate vs The Yard's 38.5%

Overall Rating

Lowest rating (4.28) compared to Old Town Bar (4.37), The Perfect Pint (4.34), and The Yard's (4.69)

Brand	Rating	Reviews	Monthly visitors	Repeat rate	Est. revenue	Share of voice
Old Mates PubYou	4.3	467	1,557	36%	$2,744,092	11%
Old Town Bar

Methodology: monthly visitors = review-count ÷ 12 ÷ 2.5% review-rate · repeat rate scales with rating (4.7★ = 58%, 4.3★ = 48%, 3.8★ = 36%, 3.0★ = 24%) · revenue = visitors × $65 ticket × (1 + repeat × 4.5 visits/year). Numbers are directional — replace with first-party data when available.

Old Mates Pub vs the field

Category sentiment vs competitors

The numbers an owner actually cares about

Where you win

Where you lose

Modelled head-to-head metrics